Reality Digital Launches Spotlight Online Video Platform

Friday, November 6, 2009 by Lawrence Mak
Welcome to the Family!
Last week, we introduced a new member to our family of social media and online video products, Reality Digital Spotlight™. As an online video management and distribution platform, Spotlight enables businesses to manage, publish, monetize, analyze and socialize a library of digital media and deliver high quality video to any website or blog within minutes.

We're Proud of You
Our core development team is extremely proud of the capabilities they've built into this corporate video platform and they've put a lot of thought into making video management and distribution as easy as possible. We think you'll love how intuitive the user interface is and how quickly you can publish video in custom branded video players.

Socializing Video Distribution
As a social media technology company, Spotlight's socialization features are particularly dear to us and we think you'll appreciate them too. With built-in ratings, deep tag commenting and user generated content capabilities, you can socialize the video content you distribute and build micro video communities and mini viral campaigns right in your distributed players. It's an easy way to encourage viewers to engage in conversation and create community around your brand and content. And, you can quickly enable these features without the need for a developer.

Learn more about the Spotlight online video platform
and register for a free 30-day unlimited trial today.

Reality Digital Spotlight in the News
Over the past week and a half, Spotlight was featured in several technology media outlets with favorable reviews. Thank you to the following blogs and publications who spent time with us learning more about Spotlight and for sharing their valuable perspectives on this addition to the white label online video market.

TechCrunch Logo

Reality Digital Jumps Into The Online Video Platform Pool With Spotlight
Reality Digital, a provider of white-label social media platforms for brands, is introducing a new spin-off service today called Spotlight. With the new offering, the company makes its entry into the market of online video management and distribution...

Streaming Media Logo

Reality Digital's Spotlight Points Way to Social Video
As the world of online video grows, we're seeing more full-service solutions that make distributing video simple, customizable, and scalable. Online media veteran Reality Digital launches Spotlight today, a platform that lets enterprises with existing...

EContent Logo

Reality Digital’s Spotlights Video Hosting
It goes without saying that an online presence is essential for the success of almost any modern media company, whether it's a local institution like a radio or television station or a national brand...

CMSWire

Reality Digital Shines Its Spotlight on Video Distribution
Offering a white-label service to video content publishers, now any business can get on-board the online video train thanks to Reality Digital's Spotlight.

IT Business Edge

Simplifying the Management of Online Video
Digital asset management has proven to be a significant challenge for any organization. There can be lot of different versions of the same video, storage costs can be substantial, and there isn’t always an easy way to search for the right video based on the content.

NewTeeVee

Reality Digital the Latest to Go White-Label
Reality Digital, the former digital asset management company and consulting firm that became an interactive agency building video communities for brands, is now revisiting its software side. The San Francisco-based company is launching today a white-label video publishing and distribution platform called Spotlight.

ITVT

Reality Digital's New Broadband Video Platform Lets Businesses "Socialize" Their Video Assets
San Francisco-based Reality Digital on Tuesday launched Reality Digital Spotlight, a white-label broadband video management and distribution platform. According to the company, Spotlight is an SaaS-based platform that eliminates the need for technical or video expertise and that makes it easy for businesses to...

Try Spotlight out for yourself. Register for a free 30-day unlimited trial.

Reality Digital Spreads Some Intellectual Capital This Fall

Wednesday, October 21, 2009 by Lawrence Mak
Through our extensive work developing online communities and social marketing campaigns for some of today’s biggest brands, we’ve gained a lot of knowledge about the industry, market trends, what works and what doesn’t work. As a result, we have some valuable insights to share and will be doing so at several upcoming industry events this Fall.

Featuring best practices and real-world brand marketing examples, CEO Cynthia Francis will offer enlightening, educational and thought provoking insights to the role and future of rich digital media and social communities.

In addition, we’ll also be exhibiting at Streaming Media West and the Online Video Platform Summit in November where we’ll offer an in-depth look at our soon-to-be-revealed online video and media management platform.

If you’re attending or participating in any of the following events, give us a shout.

10.22.09 | Digital Hollywood Fall
Track III: All Video-All the Time: Next Generation in Media Technologies
Cynthia Francis, CEO, joins a panel to discuss how content creators attract and retain audience through online video, user generated content, and other strategies.
    
11.17.09 | Streaming Media West 2009
Exhibit Hall Booth 626
Join us at Booth 626 for a special drawing and learn more about Reality Digital's social media platform.

11.18.09 | Online Video Platform Summit 2009
Exhibit Hall Booth 626
Meet us at the OVP Summit and check out our booth (#626) at the adjoining Streaming Media West Exhibit Hall for a special drawing and to learn more about Reality Digital's online video platform.

11.10.09 | Henry Stewart DAM LA 2009
9:05 a.m. Using DAM to Activate Social Media Campaigns
Cynthia Francis, CEO, will present a session exploring best practices for using DAM to activate social media campaigns.

For more information on Reality Digital’s upcoming events, please visit: http://www.realitydigital.com/upcoming-events.html.

PepsiCo and Reality Digital Hit the Big Screen in Hollywood at the ALMA Awards

Friday, September 18, 2009 by Lawrence Mak
The 2009 ALMA Awards, celebrating the outstanding achievements of Latinos in entertainment, will air today, Friday, September 18 from 8:00-10:00 p.m., ET on the ABC Television Network.  One of our customers, PepsiCo, the 2009 Title Sponsor of the ALMA Awards, is teaming up with the show on creative promotions and viewer engagement activities. According to PepsiCo they see the show as a great opportunity to honor the Latino community  and as a way to connect with viewers and consumers.

We are very excited to report that as part of their sponsorship, PepsiCo will be highlighting new video technology, the QuadMasher™, that Reality Digital created specifically for PepsiCo.  This new QuadMasher application is built on the Reality Digital Opus™ social media platform, and enables users to mash four separate videos into a single quad-panel video, syncing user generated and professionally produced content together. 

The QuadMasher will be showcased on a big screen promo during hip hop star Pitbull’s performance.  Pop artists, David Archuleta, Nelly Furtado, Sean Kingston and Pitbull will all perform the same song in sync with each other on the QuadMasher screen.



We hope you tune in tonight for a great show and check out the new Quadmasher!

PepsiCo and Reality Digital Hit the Big Screen in Hollywood at the ALMA Awards

Friday, September 18, 2009 by Lawrence Mak
The 2009 ALMA Awards, celebrating the outstanding achievements of Latinos in entertainment, will air today, Friday, September 18 from 8:00-10:00 p.m., ET on the ABC Television Network.  One of our customers, PepsiCo, the 2009 Title Sponsor of the ALMA Awards, is teaming up with the show on creative promotions and viewer engagement activities. According to PepsiCo they see the show as a great opportunity to honor the Latino community  and as a way to connect with viewers and consumers.

We are very excited to report that as part of their sponsorship, PepsiCo will be highlighting new video technology, the QuadMasher™, that Reality Digital created specifically for PepsiCo.  This new QuadMasher application is built on the Reality Digital Opus™ social media platform, and enables users to mash four separate videos into a single quad-panel video, syncing user generated and professionally produced content together. 

The QuadMasher will be showcased on a big screen promo during hip hop star Pitbull’s performance.  Pop artists, David Archuleta, Nelly Furtado, Sean Kingston and Pitbull will all perform the same song in sync with each other on the QuadMasher screen.



We hope you tune in tonight for a great show and check out the new Quadmasher!

Pepsi and Reality Digital Launch UGC Video Contest for Pepsi 500 Racing Fans

Wednesday, September 2, 2009 by Lawrence Mak
Pepsi 500 Hendrick Motorsports UGC ContestStarting today, NASCAR fans will get the opportunity to recount their favorite moments and memories from one of the sport’s premier stock car racing teams, Hendricks Motosports, through www.refresheverything.com/refresh/racing, a UGC (user generated content) video contest sponsored by Pepsi, designed by TBWAChiatDay and powered by social media platform provider, Reality Digital.

Home to eight NASCAR Sprint Cup championships and celebrity drivers Jimmie Johnson, Jeff Gordon, Mark Martin and Dale Earnhardt, Jr., Hendricks Motorsports celebrates its 25th anniversary this year with more than 200 victories, broken records and history-defining races under its belt. In anticipation of the Pepsi 500 race on October 11th, Pepsi is giving fans the chance to join the celebration by grabbing a camera and telling Hendricks why they love the organization and its contributions to the sport over the years.

Fans have until September 18th to upload their videos, and once uploaded they can share them with Facebook and other social networks while checking out other entries. One or more winners will see their videos broadcast on TV in the ABC documentary, “TOGETHER: The Hendrick Motorsports Story,” airing right before the Pepsi 500 race.

As NASCAR’s audience demographic and consumption patterns evolve, major brand sponsors like Pepsi are increasingly adopting social media technology to reach the 75 million NASCAR aficionados who are consuming the NASCAR brand more and more online. Here at Reality Digital, we’re seeing more of these major brands use their presence on public social networks like Facebook to drive massive traffic to branded social media contests and online community destinations where fans can more deeply engage with a niche fan base and content.

We’re excited to work so closely with the Pepsi brand and provide the stable and scalable platform it needs to handle the massive traffic that can be generated by a brand like Pepsi and NASCAR’s loyal fan base.

Congratulations, Pepsi, on the launch and congratulations, Hendricks Motorsports, for your outstanding contributions to NASCAR legacy!

Moderati and Reality Digital Combine a Mobile App, Online Community and Digital Rights Management Into a Cool Music Initiative

Thursday, July 23, 2009 by Lawrence Mak

The definition of user generated content is rapidly evolving from "look what I made", to complex collaborations developing between users, artists, and publishers. The notion of sampling, collaborating and remixing content in the high-end studio has now reached the mobile handset. Check out a cool new initiative straddling the music, mobile and social media spaces.

Moderati, a mobile content provider, created a great iPhone music application named "Romplr™" that enables users to mix beat samples from popular music artists. Hip-Hop star, Soulja Boy (@souljaboyromplr on Twitter) and San Francisco Bay Area upstarts, LMFAO, have already lent several of their hit tracks at the time of launch to be remixed on Romplr by music fans.

Romplr.com
We worked with Moderati to develop a complimentary interactive music community called "Romplr.com" (www.romplr.com), powered by our Opus social media platform, where users can vote, comment and post their remixes. The application also allows users to share community content with friends and family over email or other social networks including Facebook. This is a great example of how to extend the life of user generated content and extend the reach of a community.

Dealing With Digital Rights Management
This initiative posed several challenges around DRM and copyright protection. One of the biggest, if not the biggest, concern for any sort of implementation like this is the need to protect the integrity of artists' music or proprietary media assets. With any licensed music or digital assets (e.g. video), DRM and copyright protection are of paramount importance.

Fortunately, our rich experience in digital asset management, along with our experience working with other major brands and their proprietary content including the MLB, NFL, MTV, and Travel Channel among others, helped us work past these hurdles and establish a workflow system that enables Moderati to manage the relationship between the DRM file and the user, making DRM-sensitive streaming a reality. We satisfied the copyright concerns of Soulja Boy and the Universal Music Group by developing a system to protect their digital rights management agreements and preventing their music from being compromised in any way.

So far, the response has been great and we'd love to get your thoughts on the app, so head on over to the iTunes App Store, download the app (there are four versions, including Romplr Lite, the free version) and share your thoughts. Happy mixing!

Three Things Small Businesses Should Know About Social Media Branding

Wednesday, July 8, 2009 by Lawrence Mak
If you were to ask me what three things small businesses should know about social media branding, off the top of my head, here are my thoughts:
  1. Social media branding doesn't have to cost an arm and a leg
    While the big brands are spending tens to hundreds of thousands of dollars annually on new social media advertising campaigns, you don't need to. These large campaigns usually consists of multiple, complex components and ad buys. The audience you're trying to reach is probably a much smaller or more local demographic and you just simply won't spend as much per eyeball. You can keep yours simpler.

    There are free social media solutions like setting up a Facebook Page (formerly known as a Facebook Fan Page), a Twitter account to microblog updates about your company and its products, and a company blog using one of the many free blog platforms out there. If you're looking for something more sophisticated that combines many of the more popular features in online social networking sites, for a reasonable cost, you can check out a self-service, white-label social media platform like Reality Digital's Harmony product.

    Costs you may incur include manpower and time to manage these initiatives. But even then, you aren't seeing the massive traffic that a big consumer brand like Pepsi might see, so an hour a day or every week could very well suffice, depending on your goals.
     
  2. There are multiple ways to implement social media branding
    Facebook. Twitter. Corporate blog. Online community. Social media contest. Where do you start and which ones do you implement? The answer is different for every small business. What you should be concerned with is determining what tools are relevant to your audience and how they will help you achieve your business goals. If you implement one and it fails, try something different. Consider a multi-program approach. Social media is not a magic bullet (at least not yet) and it takes time and patience to see results, as does all your other marketing activities. Try and try again.
     
  3. Identify WHY you want social media
    Above all, you must know why you're implementing social media into your marketing mix and how it maps back to your business goals. You wouldn't invest in a piece of new equipment if you didn't know why you needed it, would you? It's not just the cool factor. Social media branding should serve a purpose, whether that's to listen more closely to customers and provide a forum for dialogue, build awareness for your company and product, increase product sales, improve site traffic or countless other reasons. Once you know why you want social media, you'll have a much easier time justifying its cost, if any, and integrating it into your business.
I'm sure there are plenty of other things small businesses should be aware of when considering social media. What would you add to this list?

Share Interactions Between Facebook's Social Network and Your Social Media Community With Facebook Connect

Wednesday, June 3, 2009 by Lawrence Mak
Today we announced the release of a new integration for Reality Digital's social media platform: Facebook Connect. This feature enables users to log into Reality Digital-powered online social networking sites with their Facebook ID and immediately begin sharing content and activity between the two social media networks.

Facebook Connect Integration

Many companies are exploring how to effectively run a social media campaign on Facebook but social networking marketing is so much more than than just advertising on the world's most popular social network. A number of our customers have successfully executed campaigns where general awareness built on public social networks like Facebook drive traffic back to a branded community site where members can more deeply engage with niche content and interact with other users who have like-minded interests.

Our Facebook Connect Integration enables Reality Digital customers to lower the barrier to entry by allowing users to immediately log in with their Facebook credentials, skipping registration and reducing the notion of "registration fatigue". Users then have full access to the site and can begin interacting with other members and content within that niche community. Sharing between the two social networks is easy. Users have the option to share activity and comments with their Facebook friends anytime they upload media, post a comment, write a blog post or create an event.

This cross-activity benefits the customer in several ways:
  • Extends campaign reach and increases community membership
  • Syndicates brand or community's content to a larger public social network and extends its life
  • Encourages viral distribution of content and return traffic
  • Increases audience for and engagement with branded content
  • Driving eyeballs and turning more page views for incremental ad revenue (if monetizing via advertising of course)
Overall, Reality Digital's Facebook Connect Integration makes it easier for people to discover and engage with your community by facilitating a seamless connection between the two communities. In return it makes it easier for community site owners to reach a greater critical mass and be able to monetize that. 

Does a cross-social network strategy that Facebook Connect enables have a place in your social media campaign? Leave a comment. I'd love to hear your thoughts and any instances of implementation, successful or not.

Timing is Everything

Friday, May 22, 2009 by Cynthia Francis
Particularly in business, there is great support for the idea that timing is everything. The same is true about building your brand. And perhaps the best time to focus on your brand is in a challenging economy.

Very few companies are seeing the volume of business they forecast 6 or 12 months ago. Many have seen some slight improvement in the past month or two, but are still in a wonderful window of time where focus can be turned inward on improving processes and building brand. Using a corporate community social network to both extend the visibility of your brand, and to really listen to the voice of your customer to improve your products and services is actually easy and cost effective. Start small. Track your brand every day by running a basic Google search and seeing how you show up. Monitor blogs and mentions related to your industry and comment back. Establish yourself on Twitter and track both your customers and leaders in your industry who have reason to tweet about your industry and, ideally, your brand. Make a modest investment and create your own branded social media community by utilizing a social media platform and populating it with compelling thought leadership, surveys regarding your products or direction, or contests that engage your clients. These activities are useful both to provide information to your user and partner community as well as to gain valuable information from your community.

There is so much being written right now about the down economy and how to survive, but I believe that by simultaneously focusing your extra energy and staff availability on improving the internal processes of your organization and improving the visibility of your brand, a company does far more than survive the downturn. It thrives and grows into a stronger and more effective company overall; one that benefits from listening and engaging more with its community.

Happy Memorial Day weekend!

Reality Digital Wins 2009 Red Herring 100 Award!

Thursday, May 14, 2009 by Lawrence Mak

Congratulations to everyone at Reality Digital! We brought home the 2009 Red Herring 100 Award last night and are thrilled to be recognized as one of promising startups that will lead the next wave of disruption and innovation.

As a social media company, we are dedicated to helping businesses drive brand recognition, increase engagement and generate revenue through white label social media solutions. Whether you're looking for a stable and scalable online video platform, or the latest social networking features for your existing site, or a white label social media platform to build a branded online community, or robust UGC moderation tools and ROI analytics, Reality Digital can meet your needs.

Our white label social media software is used by leading global companies in multiple industries including media, entertainment, publishing, sports, travel and retail. Visit www.realitydigital.com for more details and ask to speak with a Reality Digital representative today.

Mind the Gap

Thursday, May 14, 2009 by Cynthia Francis
There is something odd about the rabid enthusiasm many creative and brand agencies have for social media as a critical component of an effective brand strategy, while they simultaneously express their concern for putting a current campaign into play today.

Mind the Gap!I know, I know - its the economy and everyone is worried that they are going to mistake the signs of a possible recovery and move too fast, or too slowly, and risk making things worse. Me too! Anyone who runs a company or has a job with decision making responsibility is freaked because we cannot accurately predict what might happen to our buyers confidence over the next 6 months. But there are things that I can guarantee. We all still have employees who come to work every day and have to do some kind of work to move the company forward. If you are in marketing, or digital strategy, or brand management, or an agency, it is likely that you are charged with finding a creative and cost effective way to improve brand image or promote better customer engagement or satisfaction. Which means that you need to make SOME decision about what you want to do for your customers or your company. And faced with that reality, making a decision that is cost effective and gets a social media community up and running quickly and flexibly to provide more effective brand engagement makes a great deal of sense.

At the iMedia Agency Summit in Brighton yesterday, Rob Proctor (Head of EMEA for Reality Digital) and I had the great pleasure of talking with many different agencies who are wrestling with how to close this very gap. Which is why they were tremendously pleased with the announcement and demonstration of Harmony, our new social media platform that gives tremendous flexibility in brand-safe site creation at a very affordable cost. It was gratifying to see that by addressing the twin issues of cost and control, many agencies are more than ready to immediately engage in social media campaigns on behalf of their customers. In fact, it appears they have been waiting for just such an opportunity.

The conference, overall, was very interesting, with a higher-than-I-expected ration of agency professionals to vendors. The conversations and presentations were engaging, and everyone reports to be seeing a much greater interest from prospects and clients over the past weeks, leading to an increase in sales figures projected for May. In fact, it seems that using social media networks and consumer generated content campaigns as a means to jump-start and re-enthuse marketers is gaining considerable attention. It made for a very busy and exciting week in London!



The Web and Social Media Advertising follow up...

Monday, May 11, 2009 by Andrew Bishop
This past Thursday I spoke on a panel moderated by Joyce Schwarz, which included Deborah Perry Piscione of Bettyconfidential.com, William Alena of myyearbook.com, Aki Hashmi of Allvoices.com, Rebecca Weeks of Realgirlsmedia.com, Maura Welch of Weeworld.com, and Mimi Jakobovits of Musicane.com.  The title of the session was "The Web, Social Media and Advertising" but I think we covered everything from: Social Media Advertising to Social Media Communities and finding ways of monetizing content.

One of the things I took away from the panel is that now more than ever, there are opportunities to monetize content in interesting ways.  Knowing your businesses unique position or offering in the marketplace is a critical first step.  In addition, a well thought out  business media strategy utilizing corporate branding online will surely make for a good start.  From a strategy perspective, you should consider syndication, as well as bringing sponsorship into a niche community that serves the brand well.  Weeworld is a good example of a company that has a very unique way of offering brands a fun/virtual environment to engage audience online.  Further, it not only has a unique destination site but it also has a great strategy for reaching audiences on other sites.

As we are all aware, there are no silver bullets when it comes to Social Media Advertising or monetization, so a great place to start is:

1.  Knowing what your audience and your value proposition
2.  Create valuable partnerships because you can't possibly do it alone
3.  Create a plan that Brands can clearly understand that takes advantage of syndication and existing social networks

Starting with a good Social Media Platform can certainly help speed your efforts to market but that is only a beginning.  Look at what other successful companies are doing can help add tremendous value in knowing your market and its leaders.  The good news according to a recent Forrester Marketing Forum is that "Marketing budgets are following the innovation trail — social media spending in the US will grow from $716 million this year to more than $3.1 billion in 2014, a 34 percent compound annual growth rate (CAGR) - see the entire article at: http://au.sys-con.com/node/934450. 

Hope to be reading about your success story in the very near future...




Seven factors to consider before building your social media community

Wednesday, April 29, 2009 by Lawrence Mak
One of the most important things we stress to customers looking to build a social media community is the benefits of thorough planning. Today I was rereading Nielsen's March 2009 report on global social networking trends, Global Faces and Networked Places, and found the section on "Factors contributing to Facebook's rapid growth" to be quite applicable to any marketer looking to launch a social media campaign or startup developing their custom online community site.

Consider these seven factors when developing your initial plan to avoid headaches down the line when your target audience changes, or scope creeps up, or any number of other obstacles, and you've already built over 50% of your site:

1) Design
Appealing design and logical ease-of-use are crucial to attracting and retaining visitors and users. We're all drawn to good design. When was the last time you used an ugly site that had no logical navigation? Consider contracting a designer or hiring a design agency, if you have the budget, to develop a look and feel that can be replicated across the entire site. Avoid cumbersome or resource-intensive user interfaces that make it hard for users to navigate and find information. Most importantly, design to your audience, your community. Flash-intensive UIs are great for entertainment or gaming sites where people have the time to peruse. They're not for information-heavy sites where you need to find info quickly like publishing.

2) Appeal
Consider the audience you are targeting and customize your social media software and features accordingly. Not all demographics share the same preferred communication methods, technology savvy or concern over privacy. Think carefully of what tools your audience needs to achieve the type of communication and interaction desired in your community.

3) Focus
What do you want members to do on your site? Network with colleagues and friends? Submit product feedback? Enter a video remix contest? Share videos and photos from their last trip? Blog about their concert experiences? The type of activity you and your community desire to engage in will dictate what social media technology will need to be present on your site. The wrong mix can send your users packing for sites that better engage their attention.

4) Architecture
What makes your community unique from a technology standpoint and why would that attract visitors and encourage repeat traffic? A flexible and extensible social media or social networking platform can keep you current with the latest digital media and social networking features. One of the hot web 2.0 tools for engagement out today is online video remixing which allows users to remix professional and/or user generated content and create their own music videos, commercials and personal endorsements. These lead to deeper engagement with your content, more time spent on your site and viral traffic.

5) Privacy
Different audiences or demographics demand different privacy controls. Determine if a public social network works for your audience or if a closed or "invite only" community makes more sense, or somewhere in between. The type of implementation also has an effect. A contest site will probably be more public than a niche community. On a more granular level, flexible privacy controls allow moderators and users to set their own privacy levels and a social media platform should provide these options.

6) Marketing & PR
"Build it and they will come" rarely works these days on the Web. How will you drive traffic to your social media community and how will you build your brand? A solid marketing plan can include any number of the following activities: Advertising, press releases and media outreach, guerrilla tactics, networking, partnerships, search engine optimization (SEO), viral content, other social media outlets. We've seen customers enjoy immense campaign success when cross-platform or cross-media initiatives were employed. Mass-aggregate social networks like Facebook or MySpace can drive significant traffic back to your custom online community, as can content aggregate sites like Twitter and Digg. It all depends on what is relevant to your audience so take some time really think this through. After all, what use is the site if no one is using it? No content is being contributed; no community is being built.  

7) Monetization & ROI
This factor wasn't listed on Nielsen's report, but I feel it is an important one. Your social media community isn't free. Someone has to pay for building it, hosting it on a monthly basis, upgrades, and so on. How will you monetize your site, if that is important to you, and what metrics will you use to measure success and return on investment? Monetization can take many forms, including advertising on your site with display or video ads, major sponsorships, membership models, eCommerce integrations, or contests. Metrics should be determined based on what your initiatives original goals are. Increased traffic? Increased revenue? More customer and product feedback? Improved brand awareness? And once those are determined you should have some way of gleaning reports and analytics to see if you are meeting those metrics.

Developing a social media community takes time and careful planning. With so many other social networks competing for your audience's Internet time, your site needs to be relevant, engaging and interesting. A white label social media platform provider like Reality Digital can be an excellent technology partner, alleviating you of the headaches that can come with developing and hosting a social media site yourself, leaving you free to focus on the business aspects of your social media project. For more information, go to www.realitydigital.com.

Adopting a Corporate Social Platform Part 2 - Why introduce a company social network and how?

Friday, April 24, 2009 by Lawrence Mak
This is Part 2 of Adopting a Corporate Social Platform. See Part 1 for more information on why Facebook is not the best option for a company social network. 
 
Why introduce a company social network?
Internal communications teams have been working on implementing intranets in large companies for decades. Lack of effective communication between teams, departments and offices thousands of miles away can create silos, duplicate efforts and cause confusion around processes that change dynamically.

Idea or knowlege sharing, more transparency between departments or business units, and less redundancy between teams - these are just some of the benefits to implementing intranets, but that's nothing new. It's the "social" aspect that is driving interest in corporate social platforms today which enable many of the features popular on consumer social networks like Facebook and YouTube.

Imagine employees having access to a network of employees globally and user contributed resources. Picture the ability to follow departments, projects or company leaders to learn more about an area of interest or share feedback on processes. Or think of employees sharing their favorite moments from the last annual corporate meeting with satellite offices. With a social media-enabled intranet, employees can even benefit by building visibility and recognition for their work via blogs or furthering relationships with colleagues in other departments or offices through comments, messaging and other social networking features.

Company social networks, in addition to improved communicaions, increased transparency and reduced redundancy, have much potential to transform corporate culture, from employee morale to personal and professional development.

Corporate social platforms like Reality Digital's Opus Platform are easily customizable to include the features that will be most pertinent to and productive for your employees in a company social network, including the ability to upload and share videos, images, audio files and documents that contribute to a project's success, and the ability to interact and develop relationships with other community members via comments, ratings and blogs. And while you expect employees to have common sense in a business environment, moderation tools like those available in the Opus Platform should be in place to monitor and take action on inappropriate user generated content.

So what's this going to cost me? If you're interested in corporate intranets, you may very well know how much budget and resource it takes to build one from scratch or upgrade an existing system. White label social media platforms like the Opus Platform are provided as software-as-a-service (SaaS) which means you don't take on any infrastructure costs and can pay as you go, resulting in lower total cost of ownership. There are no headaches with hiring developers to build code, no hardware or software upgrades to provision, and no guess work when it comes to figuring out how to use social media effectively. It's all handled by the technology provider, in this case, Reality Digital.

So in conclusion, if you're considering implementing or upgrading your intratnet to a company social network, take a look at corporate social platforms like Reality Digital's Opus Platform to glean potentially enormous beneftis from increased employee communication at a much more affordable cost to building it yourself. I encourage you to learn more about Reality Digital's solutions by speaking with a sales representative today.

Adopting a Corporate Social Platform Part 1 - Why not Facebook?

Thursday, April 23, 2009 by Lawrence Mak
Just came across an interesting article on company social networks in bMighty and whether or not Facebook could be a viable option for hosting your intranet. The article shares a unique story where a midsize business has successfully adopted Facebook as a "radical" and free intranet solution and corporate social platform. With practically everyone now on Facebook, this seems like an easy way to connect employees already active on a social networking platform and a viable alternative to custom solutions that can cost hundreds of thousands of dollars to build and require intensive resources to manage day to day.

Facebook, however, is a public online social networking site, a mass-aggregate community that probably includes in addition to your employees, your competitors. It is not an "enterprise platform from a security standpoint," the article mentions. If you're fine with the potential exposure of business-sensitive conversations and information as a result of Facebook's public nature, great. If that worries you, but you want to introduce social media and social networking into your company culture and keep data secure, consider adopting a corporate social platform for your company social network.

All this activity is available with a custom community platform and it can sit safely behind your company firewall to ensure security, according to Jeremiah Owyang, senior analyst for social computing at Forrester Research.

Built specifically for creating online communities where the use of online video and other media is central to communication, Reality Digital's Opus Platform is an enterprise-level social media platform that can be implemented as a "corporate social platform" behind your firewall to keep assets and interactions secure. This means you can take advantage of all the relationship building and resource sharing features you'd find on public social networks but in a secure, branded environment with content that is relevant to your employee base and safe from competitors. Opus Platform's high degree of customization enables you to dictate the right blend of features and security levels appropriate to your business and corporate culture, versus bowing to the limitations of Facebook.

Also keep in mind that with corporate social platforms, you own the site and all its content. You don't own a Facebook group; that content belongs to Facebook. In addition, you have little control over moderation and Facebook is probably monetizing your content in the process.

So why a company social network over a more traditional company intranet? I'll address that in part 2.


Can we trust the analysts?

Tuesday, April 21, 2009 by Mitchell Linden
I recently read a post that presented a who's who in the social media platform space. The analyst who authored the post provided a long list of players, and essentailly concluded that the market was extremely crowded with white lable social media providers. What troubles me is that the listing was cursory at best, and seemed to favor (by order of listing - top 10 etc) those companies who pay a monthly retainer to that analysts employer. While the analyst admittedly understands the market is too crowded to fully get his head around, he still felt compeled to suggest a top 10 list? How can this be?
My suggestion is that rather than putting your business into the hands of someone with their own agenda, a buyer must first be able to clearly articulate her own needs (do I require video, is that a UGC component? etc) and do the homework to see which of that big list of vendors has the finacial stability, the refrerences, the features and culture to best meet your needs. My guess is that your list of vaible choices won't really be all that long.

Social Media Marketing – A Viable Option for Corporate Cost Control Measures

Monday, March 30, 2009 by Brenda Granger

The current trend is to downsize, hoard the cash in the bank, watch and wait for better times.   But read the fine print, during the black out period you run the risk of losing market presence and your consumer. 

Downsizing is prudent practice during this climate, but don't forget that this is also primetime for new opportunities. For some it’s a time for reinvention, and for others it is the time to do more with less. Doing more with less does not translate to doing nothing.

It means being creative with resources, tapping into your inner ‘Old Mother in the Shoe’. With all those mouths to feed, she had to stretch her gold coins. In our current downsizing climate, it’s about doing more with less. Today that means being creative in some fantastical way, reaching more of your consumers in your particular niche market with a stronger message and presence. 

The question is HOW DO I DO THIS?

Traditional brand advertising utilizes static media channels, and while it was once effective, the reach and the ROI for traditional brand advertising isn’t what it used to be.     It’s one-way static messaging to the end consumer.  It continues to leverage vertical professional services of advertising agencies - creative, research and production - to develop “campaigns”, and ad budgets for mass-market placement.  Consumers are much more sophisticated now, and have openly embraced the new media. They are engaged and communicating back.

Consumers spend less and less time in traditional mediums, they are consuming media through the phones, the internet, and staying connected via social media vehicles. Insert the ‘Social media’ variable into the traditional one-way brand advertising and the traditional media messaging campaign is lopsided.  In part, it threatens the tried and true advertising methodologies because it leverages “crowd sourcing” to test marketing and advertising concepts more quickly and cheaply.

This was once accomplished through costly targeted trials and not nearly as effective as running a contest or campaign on a Social Media platform.   Think about the ’25 Things About Me’ that spread like wild fires across Facebook. It is certainly something to think about when you are pondering your marketing strategy for the remainder of 2009, keeping in mind the mantra, ‘doing more with less’.

By adding Social Media Marketing to the campaigns, this enables Corporations to see results faster and for much less than traditional brand advertising.  Measuring the ‘value’ of corporate social media (marketing) efforts is not an exact science, the rules are being written daily, but don’t let that detour your from dipping in.

Jeremiah Owyang and Rodney Rumford from Forrester have some innovative suggestions on ‘how-tos’ and analyzing how social media efforts make a difference in a corporate marketing strategy. For example, they suggest moving beyond traditional marketing metrics that measure quantitative data like page views and clickthroughs–essentially traffic. Instead, they suggest that measuring “engagement” and focus on these key areas:                                              

  • Involvement: are customers present
  • Interaction: are customers taking action
  • Intimacy: what is their sentiment or affinity
  • Influence: are customers talking about it

It’s a lot of noise to digest process and formulate a marketing strategy.  The good news is that even though there is not an exact formula on getting it ‘just right’ social media marketing is effective, and it’s working.

 

Product Launches and other mixed blessings

Tuesday, March 24, 2009 by Cynthia Francis
For any of you who have worked in software, you know that the week(s) leading up to a product launch are generally crazy busy and slightly emotional times. All the engineers are trying to make the product as strong and clean and bug free as possible. The marketing team is focused on creating the buzz and engaging the media. The sales team is queueing up to show off the new baby. And the executive team is trying to make sure nothing has been overlooked in the process.  And so it goes . . . We are in the final stretch getting Harmony, our self-service corporate social media platform for small and medium business customers, to market and it is certainly a busy week! I think because of the noise in the market right now from actual and pseudo competitors of social media marketing services, the pressure feels especially high. Not that I am complaining! This economy has everyone suffering to varying degrees, and I am grateful that we have the ability to be focused on new business and new products rather than the alternative. But I would be lying if I didnt admit that I will be happy when we pass this particular hurdle and can move on to the next exciting adventure. Like selling it effectively!

The press and the citizen journalist

Friday, March 20, 2009 by Mitchell Linden
Being of that "newspaper-reading-generation", I am typical of those who deeply morn what appears to be the rapid passing of printed news. However, as the senior strategist for a social media platform company (Reality Digital), and author of white papers created for current news broadcasters and publishers on the workflow and infrastructure required for enabling the emerging citizen journalist, I applaud papers like the New York Times who are addressing the changing climate by recognizing the value in taking a leadership role in defining the role of the citizen jouranlist.

Over the past several years I have enjoyed the pleasure of working with the BBC, CNN, and ITV on strategies and technologies for enabling local and citizen-based journalism - word, image and video. It seems to me that if the major news organizations can aggressively participate in this change and and take a guiding role in creating the empowered User/Contributor, and in effect define the rules and the process, then we all win. However, if they simply move too slowly and/or to timidly in their attempts to get involved then we will all loose because the credibility that these traditional news brands like the NY Times brings to news must remain the foundation upon which local and citizen generated news is built. Localized citizen journalism, and opinion based news (blogs) will serve as a fantastic adjunct to "professional journalism". These traditional outlets need to work much more vigorously to enable them because if they don't those organizations will surely fade away, in which case the very credibility of the news medium will suffer for a long time.

Social media a top marketing priority for CMOs in 2009

Wednesday, March 11, 2009 by Lawrence Mak
The importance of integrating online initiatives like social media appears to be one of the top priorities for CMOs in 2009, according to a short and sweet research study by JupiterResearch and Verse Group back in Nov 2008.

In this economic downturn marketers are under greater scrutiny to show ROI on our initiatives. I certainly feel that pressure. There just isn't room to squander any dollars on programs that don't return leads and potential business. But the idea of measuring ROI isn't new. It's been around forever and for some reason, no one seems to be able to crack the formula for ROI on marketing. Either that or the follow through just isn't there. Probably the latter. 

The report shows that "developing marketing programs that integrate online and traditional media" ranks number two on CMOs priority lists. I think the hot puppy is social media, but whether that means having a presence on mass-aggregate social networking sites like Facebook or Myspace, monitoring and participating in Twitter conversations, or creating your own online community with a social media platform, your marketing strategy should reflect what's appropriate for your business.

Lately what we've found here at Reality Digital is a cross-platform or cross-media approach can be highly successful. A campaign that includes 1) traditional mass media for the initial draw, 2) an online community for consumers to congregate and engage with the brand, and 3) viral distribution using social networking sites have resulted in brand campaigns that have longer legs and more measurable ROI than a traditional media campaign alone.

No one has the answer yet, but it makes sense to combine approaches to gain as much return as possible. And with CMOs focused on ROI and integrated marketing programs in 2009, I'm confident we'll see more great success stories with social media platform and initiatives.